Cookie Policy

1. Scope

This Cookie Policy applies to the website www.valverdecollection.com, as well as to the individual websites of the properties forming part of Valverde Collection:

• Valverde Lisboa Hotel & Garden
• Valverde Sintra Palácio de Seteais
• Valverde Santar Hotel & Spa

For the purposes of this Policy, these properties and their respective operating entities are collectively referred to as “Valverde Collection”.

2. What are cookies?

Cookies are small text files stored on the device used to access a website, such as a computer, smartphone or tablet.

Cookies allow a website to recognise a user’s device and remember certain information about their browsing activity, preferences or interactions.

They may be used for different purposes, including ensuring the technical operation of the website, remembering preferences, understanding how the website is used, measuring the performance of content and campaigns, or presenting more relevant content and advertising.

In addition to cookies, similar technologies may be used to store or access information on the user’s device.

3. What types of cookies do we use?

Valverde Collection websites may use different categories of cookies depending on their purpose.

3.1. Strictly Necessary Cookies

These cookies are necessary for the operation of the websites and for the provision of functionalities expressly requested by the user.

They may be used, for example, to:

• enable navigation between pages;
• maintain website security;
• ensure the proper functioning of forms;
• remember essential choices during a session;
• enable booking processes to function correctly;
• store the cookie preferences selected by the user.

As a rule, these cookies do not require consent where they are strictly necessary to provide the service requested by the user.

Disabling them may affect the proper functioning of certain areas or features of the websites.

3.2. Preference and Functionality Cookies

These cookies allow the websites to remember certain choices made by the user in order to provide a more personalised experience.

They may, for example, remember:

• language;
• selected location or market;
• display preferences;
• certain options entered during browsing.

Where these cookies are not strictly necessary for the requested service, they will only be used in accordance with the user’s consent preferences.

3.3. Analytics and Performance Cookies

These cookies allow us to understand how users interact with Valverde Collection websites.

They may collect information relating to, for example:

• pages visited;
• duration of the visit;
• source of traffic;
• navigation between pages;
• interactions with content;
• technical errors;
• use of specific functionalities.

The information obtained through these cookies enables us to analyse website performance and improve structure, content, browsing experience and overall effectiveness.

Analytics and performance cookies that are not strictly necessary will only be used after obtaining the user’s consent.

3.4. Marketing and Advertising Cookies

These cookies may be used to understand the effectiveness of marketing campaigns, measure conversions and present advertising that may be more relevant to users.

They may also help limit the number of times a particular advertisement is displayed and measure campaign performance.

Where used by third-party partners or platforms, these cookies may allow users to be recognised across other websites or digital services.

Marketing and advertising cookies will only be used with the user’s prior consent.

4. First-Party and Third-Party Cookies

Valverde Collection websites may use:

First-party cookies, which are placed directly by the Valverde Collection website being visited; and

Third-party cookies, which are placed or managed by other entities whose services or functionalities are integrated into our websites.

Third parties may include, for example, providers of:

• analytics and audience measurement services;
• booking services;
• maps;
• multimedia content;
• advertising platforms;
• social media services;
• marketing and campaign measurement tools.

The use of cookies by third parties may also be subject to their own privacy and cookie policies.

5. Session Cookies and Persistent Cookies

Depending on their duration, cookies may be classified as:

Session Cookies

These are stored temporarily while the website is being used and are generally deleted when the user closes their browser.

Persistent Cookies

These remain stored on the user’s device for a specific period of time or until they are deleted by the user.

The retention period varies depending on the purpose and configuration of each cookie.

6. Consent and Preference Management

The website www.valverdecollection.com does not use cookies or any other technologies that store or access information on the user's device, and therefore does not display a cookie management tool. On the individual websites of the properties, when you first access them, you will be presented with a cookie management tool through which you can make your choices.

Cookies that are not strictly necessary for the operation of the website will only be used after obtaining the user’s consent where legally required.

Users may:

• accept all cookies;
• reject non-essential cookies;
• select individually which categories of cookies they wish to allow;
• subsequently change or withdraw their consent.

Rejecting non-essential cookies should not prevent access to the main content of the website.

Consent may be changed or withdrawn at any time through the Cookie Settings option made available on the websites.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. How to Change Browser Settings

Most browsers allow users to view, block or delete cookies through their settings.

Users may configure their browser to:

• block all cookies;
• accept only certain cookies;
• delete existing cookies;
• receive a notification whenever a website attempts to store a cookie.

The available settings vary depending on the browser and device used.

Restricting or deleting strictly necessary cookies may affect the proper functioning of certain website features.

8. Personal Data and Cookies

Some cookies or similar technologies may involve the processing of personal data, including online identifiers, IP addresses or information relating to website usage.

Whenever personal data is processed through these technologies, such processing will be carried out in accordance with applicable data protection legislation and the Valverde Collection Privacy Policy.

For more information about the entities responsible for processing, purposes, legal bases, retention periods and the exercise of your rights, please refer to our Privacy Policy.

9. International Data Transfers

The use of certain third-party services or technologies may involve the processing of information in countries located outside the European Union or the European Economic Area.

Where such activities involve Personal Data, the safeguards legally required for international data transfers will be applied, as described in the Valverde Collection Privacy Policy.

10. List of Cookies Used

The specific cookies used may vary between the Valverde Collection website and the individual hotel websites, and may also change over time depending on the functionalities and technologies implemented.

The consent management tool available on each website should provide up-to-date information about the cookies in use, including, where applicable:

• cookie name;
• responsible entity;
• purpose;
• category;
• duration;
• whether the cookie is first-party or third-party.

This information should be consulted directly through the Cookie Settings available on the relevant website.

The website www.valverdecollection.com does not use cookies, so it has no cookies to list.

11. Changes to this Cookie Policy

Valverde Collection may update this Cookie Policy whenever necessary, including as a result of:

• legislative or regulatory changes;
• changes to the technologies used;
• the introduction of new services or functionalities;
• changes to the cookies used on the websites.

Any relevant changes will be published on the Valverde Collection websites.

We recommend consulting this Policy periodically to remain informed of the version currently in force.

The current version will be available at:

www.valverdecollection.com

and on the individual websites of the properties forming part of Valverde Collection.

12. Contact

For questions relating to privacy, data protection or the use of cookies, you may contact us through:

Email: rgpd@valverdecollection.com

Postal address:

Estoril 8023 - Investimentos Turísticos, S.A.
Av. Marginal, 8023
2765-249 Cascais
Portugal